Privacy Policy

Last Updated: 18 September 2025

Introduction
Cubik Electronic Product Support Ltd (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and store personal data about you when you use our website https://www.cubik-eps.co.uk or otherwise interact with our business.

1. Information we collect

We may collect and process the following personal data:

Identity data: name, title.
Contact data: email address, telephone number, postal address.
Transaction data: details of purchases or services provided (where applicable).
Technical data: IP address, browser type and version, operating system, pages visited and other website usage data (via analytics).
Communication data: any messages, enquiries or feedback you send to us.

2. How we use your information

We use personal data for the following purposes (only where we have a lawful basis to do so):

To provide products and services, manage orders and deliver customer service.
To process payments and prevent fraud.
To respond to enquiries and send important service messages (e.g. order updates).
To improve and maintain our website, and for analytics and business planning.
To comply with legal and regulatory obligations where required.

3. Lawful bases for processing

Under UK GDPR we rely on one or more lawful bases, depending on the purpose:

Contract: processing necessary to fulfil our contract with you (e.g. supply products).
Legal obligation: where we must comply with the law.
Legitimate interests: for example improving our site and services, protecting the business, or direct communications where appropriate.
Consent: where required (for example for marketing communications or non-essential cookies).

4. Sharing your information

We do not sell personal data. We may share information with:

Service providers (for example payment processors, website hosts, IT support) who process data on our behalf.
Professional advisers such as accountants or lawyers when necessary.
Government or regulatory bodies if required by law.

5. Cookies and tracking

We use cookies and similar technologies on our website. For details on the cookies we use and how to manage them, see our Cookie Policy.

6. Data retention

We keep personal data only as long as necessary for the purpose it was collected, to meet legal obligations, resolve disputes and enforce our agreements. Typical retention periods:

Customer and transaction records: retained for accounting and tax purposes (usually 6–7 years).
Marketing consents: until consent is withdrawn.
Support enquiries: retained for as long as needed to resolve the enquiry.

7. Your rights

You have the following rights in relation to your personal data under UK GDPR (subject to any legal exemptions):

Right to access the personal data we hold about you (subject access).
Right to rectification if data is inaccurate or incomplete.
Right to erasure (the “right to be forgotten”) in certain situations.
Right to restrict or object to processing in certain circumstances.
Right to data portability (to receive your data in a structured, commonly-used format where applicable).
Right to withdraw consent at any time, where processing is based on consent.

To exercise any right, please contact us (details below). We will respond within the statutory timeframes (normally one month).

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Unfortunately no internet transmission is completely secure, so we cannot guarantee absolute security.

9. International transfers

If we transfer personal data outside the UK or EEA (for example to cloud providers), we will ensure there are appropriate safeguards in place (such as standard contractual clauses) or that the country has an adequate level of protection recognised by UK law.

10. Children

Our services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data about a child, please contact us so we can delete it if appropriate.

11. Changes to this policy

We may update this policy from time to time. When we do we will update the “Last updated” date above. Significant changes will be communicated where appropriate.

12. Contact

If you have questions, wish to exercise your data rights, or want to make a complaint, contact:

Cubik Electronic Product Support Ltd
Email: in**@**********co.uk
Address: Unit 72, Station Road Workshops, Station Road, Kingswood, Bristol BS15 4PJ
Phone: 0117 992 6040

If you are unhappy with how we process your personal data you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their website is
https://www.ico.org.uk.